PenFactory.com Reviews

Penfactory.com offers a diverse range of custom pens and promotional products at competitive prices. The cost varies depending on the type of product, material, and quantity ordered. For example, metal pens can be as low as $0.79 each, while more premium options like the Souvenir® Worthington® Chrome Ballpoint Pen are priced at $10.99. They also run monthly deals, offering significant discounts on select items. Bulk orders can further reduce the cost per unit, making it a cost-effective option for businesses looking to purchase promotional items in large quantities. Additionally, customers can find custom pens for as little as 35 cents per unit for orders over 2,500, providing an economical choice for reaching a high number of customers with personalized products.

Penfactory.com is celebrated for its extensive selection of customized promotional products. Among the most popular items are the Cutey Pen, Velvet Stylus Metal Pen, and the 7-In-1 Function Pen. These products are highly sought after for their functionality and customizability. The Serena Soft Touch Stylus Pen and the Spinner Stylus Pen are also favorites, offering both practicality and style. For those looking for a more executive feel, the Adora UV Engrave Pen and the Titan UV Engrave Pen stand out as top choices. Additionally, the Quality Round Promotional Pencil and the Carpenter Pencil are popular among customers seeking traditional writing instruments with a personalized touch. The Retractable Highlighter adds to the variety, catering to a broader audience. These products are not only functional but also serve as effective marketing tools by incorporating a company's logo or personalized message.

Penfactory.com prioritizes customer satisfaction with a comprehensive return policy. If an order is not imprinted as requested or is defective, customers can request a replacement or refund within 365 days of delivery. However, returns are not accepted due to a change of mind regarding product style, color, or imprint layout. For shipping, they strive to offer the best products at the lowest rates, with UPS Ground being the most cost-effective method within the continental US. Products typically ship within 10 days after art approval, with an option for 24-hour rush products. Tax information is provided on the invoice, and customers are responsible for determining their sales and use tax liability. For any questions or concerns, customers are encouraged to contact their Customer Care Service Team.

To place an order with Penfactory.com, simply visit their website and browse through the selection of pens and promotional products. Once the desired items are selected, customization can be done with just a few clicks, allowing to personalize products with a company logo, business information, or a personalized message. After customizing the products, follow the prompts to complete the purchase. An order confirmation will be sent via email within 24-48 hours if a proof was requested. For orders with text-only imprint or without a proof request, production will commence within 24 hours unless change requests are received. Ensure a valid email address is provided to verify order and imprint information.